BEGIN:VCALENDAR VERSION:2.0 PRODID:-//216.229.25.16//NONSGML kigkonsult.se iCalcreator 2.26.9// CALSCALE:GREGORIAN METHOD:PUBLISH X-WR-CALNAME:Home Builders Association of Lincoln X-WR-CALDESC:Lincoln\, Nebraska X-FROM-URL:https://hbal.org X-WR-TIMEZONE:America/Chicago BEGIN:VTIMEZONE TZID:America/Chicago X-LIC-LOCATION:America/Chicago BEGIN:STANDARD DTSTART:20231105T020000 TZOFFSETFROM:-0500 TZOFFSETTO:-0600 RDATE:20241103T020000 TZNAME:CST END:STANDARD BEGIN:DAYLIGHT DTSTART:20240310T020000 TZOFFSETFROM:-0600 TZOFFSETTO:-0500 RDATE:20250309T020000 TZNAME:CDT END:DAYLIGHT END:VTIMEZONE BEGIN:VEVENT UID:ai1ec-14416@hbal.org DTSTAMP:20240328T205350Z CATEGORIES;LANGUAGE=en-US:Education CONTACT:Home Builders Association of Lincoln\; 402-423-4225 DESCRIPTION:This class valued at $200 is being offered to HBAL Members for just $50!!\nIt is critical that any and all organizations with direct clie nt contact have the tools they need to increase positive customer interact ion outcomes and keep complaints to a minimum. When staff is properly trai ned\, the environment in which they work improves and the threat of confli ct\, violence and litigation is greatly reduced. Diffusing the Ticking Tim e Bomb benefits are not just limited to the workplace but extend to one’s personal life by having the necessary skills to deal with difficult situat ions that can arise off the job. By using this process\, you can learn how to positively influence the behavior of those around you.\nWhat other HBA L members have shared about this class:\n\n“A great class to learn how to diffuse a tense situation with communication instead of action.”\n“As a fe male in the building industry\, I felt like I had no voice. I took away an abundance of tips to reason with someone who is upset. I would definitely take the class again!”\n“I found this class to be a valuable tool in nego tiating and understanding different personality types. The presenter gave an engaging and interactive presentation with many real life examples of how to use the information in practical situations.”\n\nMonday\, November 13\, 2023 | 8:00 a.m. to 2:00 p.m.\nHBAL OFFICE | 6100 S. 58th Street\, Su ite C\nCost: $50 for HBAL Members or $125 for Non-Members (includes lunch) \nRSVP by email (info@hbal.org)\, phone (402-423-4225) or this form. DTSTART;TZID=America/Chicago:20231113T080000 DTEND;TZID=America/Chicago:20231113T140000 GEO:+40.764343;-96.641423 LOCATION:HBAL @ 6100 S 58th St\, Lincoln\, NE 68516\, USA SEQUENCE:0 SUMMARY:Diffusing the Ticking Time Bomb: Techniques for Tense Situations URL:https://hbal.org/event/techniques-for-tense-situations/ X-COST-TYPE:free X-WP-IMAGES-URL:thumbnail\;https://hbal.org/wp-content/uploads/2017/05/2018 1107_115515-150x150.jpg\;150\;150\;1\,medium\;https://hbal.org/wp-content/ uploads/2017/05/20181107_115515-300x146.jpg\;300\;146\;1\,large\;https://h bal.org/wp-content/uploads/2017/05/20181107_115515-1024x498.jpg\;1024\;498 \;1\,full\;https://hbal.org/wp-content/uploads/2017/05/20181107_115515.jpg \;2739\;1331\; X-ALT-DESC;FMTTYPE=text/html:\\n\\n
\\nThis class valu ed at $200 is being offered to HBAL Members for just $50!! span>
\nIt is critical that any and all organizations with direct cl ient contact have the tools they need to increase positive customer intera ction outcomes and keep complaints to a minimum. When staff is properly tr ained\, the environment in which they work improves and the threat of conf lict\, violence and litigation is greatly reduced. Diffusing the Ticking T ime Bomb benefits are not just limited to the workplace but extend to one’ s personal life by having the necessary skills to deal with difficult situ ations that can arise off the job. By using this process\, you can learn h ow to positively influence the behavior of those around you.
\nWhat other HBAL members have shared about this class:
\nMonda
y\, November 13\, 2023 | 8:00 a.m. to 2:00 p.m.<
br />\nHBAL OFFICE | 6100 S. 58th Street\, Suite C
\nCost: $50 for HBAL Members or $125 for Non-Members (includes lun
ch)
RSVP by email (info@hbal.org)\, phone (402-423 -4225) or this form.
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