Happy March! I hope everyone had a successful Home Show. It was so wonderful for our team to chat with clients, other vendors and employees. Events like this one are a great way to create contacts in the community, as well as let others know about your business.
I want to thank all the volunteers for working at the Remodeler’s Council Food Bank House. It takes a large team to build the house, stock the shelves and then tear down. Thank you for giving your time and talents!
We are now working diligently to follow up on all those who requested home visits and quotes. What are you doing to follow up with your leads? At Zeng Granite, we make sure to do three things for a follow up: call, email and inform. We want to make sure the customer feels confident in our process. We make calls to confirm template and install appointments, as well as general check ups, so all questions are answered. Emailing back and forth to confirm small details or requests also ensures client comfort. After the stone is installed (and during the process), we make sure to give our customers tips on caring for their new stone as well as check in to make sure any questions or concerns are resolved. Internally, we track the number of leads received at the Home Show which comes in handy for other events and for next year’s Show. We have found the investment in a booth is always worth it!
Coming up next is the Tour of Remodeled Homes on April 23 & 24. We are looking forward to seeing a variety of renovation projects and meeting the geniuses behind the design. Make plans to attend and support our fellow members!